Case study · App
Robin
An ordering platform for licensed healthcare providers. We designed it, built it, and keep it running.
Ordering as careful as the product. Built for the people who prescribe it.
Robin supplies peptides to licensed healthcare providers: integrative practices, med spas and wellness clinics. It sells only to providers, never to consumers.
Providers order for their practice and for their patients, often as a team. Every account has to be verified, every batch's lab results have to be on hand, and orders have to reach a patient's door.
The provider portal and the operations behind it: applications and verification, catalog, checkout, payments, fulfilment, team roles and multi-location accounts.
Open it and start ordering.
New order, reorder and add contact sit one click away, with recent orders and their tracking underneath.
A catalog that works like a clinic.
Search by name, filter by type and sort by price. Stock levels show on every card before anything goes in the cart.
Ship to the practice or the patient.
Send an order to the practice, to a patient on file or to a one-time address, by Standard or Next Day shipping.
Four steps. Nothing hidden.
Contact, shipping, payment, review. The order summary stays beside every step, and any step is one click away from an edit.
Every order, tracked to the door.
Placed, ready to ship, shipped, delivered. Carrier tracking on every shipment, and the same order again in one click.
The right access for every role.
Admins, managers, medical directors and viewers each get what their role allows, checked on the server for every request.
Ready when the practice grows.
Add a second site and Robin adds an organization overview, a location switcher and billing for each location.
Just as quick on a phone.
Providers order between appointments. Every screen, checkout included, is designed for the phone first, with the cart one tap away.
Under the hood.
What it takes to run healthcare ordering for real practices.
- Multi-tenant by designOrganizations, locations and roles, with every permission checked on the server, never just hidden in the interface.
- Verified accountsProviders apply, and their NPI is checked before they can order. Robin's team approves each account.
- PaymentsACH and card, account credits, discount codes, cancellations and partial refunds.
- FulfilmentOrders flow to inventory and shipping systems, and carrier tracking flows back to the provider and the patient.
- Lab results in the appCertificates of analysis for every batch and strength, test by test, on the product page.
- An API for partnersPartner platforms place orders and receive status updates through API keys and signed webhooks.
- The stackTanStack Start on Cloudflare Workers, Postgres, secure sign-in, Sentry monitoring, and automated tests that must pass before every deploy.
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